Topics covered in the Seminar include:

ü         Cost of poor customer service

ü         Value of good customer service

ü         The top 4 reasons businesses lose clients

ü         The building blocks of World Class Customer Service

ü         Seizing your competitive edge

ü         Handling complaints - types of complainers

ü         Using the variable needs that customers have for information and relationships

ü         The keys to success in handling the five distinct decision making styles

ü         The Customer service Golden Triangle (Philosophy, Process, People)

ü         The power of verbal and non-verbal communication

ü         Meta-linguistics

ü         Powerful words - writing and speaking with customers in mind.