Our full day seminar on Conflict Management will build awareness and understanding of the elements of conflict management in the workplace and provides specific ideas that Leaders can implement today to improve their performance.

Topics covered in the Seminar include:

ü         Identifying the stakeholders and the sources of conflict

ü         Strategically applying The Nine possible choices in conflict resolution

ü         The Four Phase Process of Managing Conflict

ü         Recognizing and harnessing the power of conflict for positive change

ü         Choosing appropriate responses

ü         Recognizing your patterns and pitfalls

ü         Identifying and building a positive management communication style

ü         Avoiding the management entrapment circle

ü         Solving problems with core values

ü         Evaluating your results for continuous improvement.