Our full day seminar on Collections – Succeed While Retaining Customers will build awareness and understanding of the customer service process and provides specific ideas that CSR's can implement today to improve your bottom line.

Topics covered in the Seminar include:

ü      Teamwork

ü      The Value of Customers

ü      Your Potential

ü      Seizing your competitive edge

ü      Communication

ü      The power of verbal and non-verbal communication

ü      Meta-linguistics

ü      Powerful words - writing and speaking with customers in mind.

ü      Value of good customer service

ü      The top 4 reasons businesses lose clients

ü      The building blocks of World Class Customer Service

ü      Handling complaints - types of complainers

ü      Using the variable needs that customers have for information and relationships

ü      The keys to success in handling the five distinct decision making styles

ü      The Customer service Golden Triangle (Philosophy, Process, People)

ü      Collections – Getting “The Promise”